At “Covid IBD Pharmacy” we strive for 100% customer satisfaction. We understand that circumstances may change and you may wish to reconsider your decision. That’s why we offer a transparent returns policy to meet your needs.
Product Returns
If you have purchased products through our website or in our center, the following return conditions apply:
Return period: You have the right to cancel and return your order up to 14 days from receipt without giving a reason. Product Condition: To qualify for a return, the product must be unused and in its original packaging. Products that are damaged or show signs of use cannot be returned.
Return Process: Please contact our customer service team using the contact details above to obtain a return authorization and instructions on how to return your product.
Refund: Once your returned product has been received and inspected, we will send you a confirmation email. Once approved, your refund will be processed and automatically applied to your credit card or original payment method within the specified time period.
Exceptions
Please note: For hygiene reasons and due to the nature of our products, certain items cannot be returned. This will be clearly stated at the time of purchase.
For more information or if you need assistance, please contact us. We are here to help!